Troubleshooting the Silence- Why Your Apple Music Isn’t Playing on Your PS5

Why Can’t I Hear My Apple Music on My PS5?

As a PlayStation 5 (PS5) owner, you might be excited to enjoy your favorite Apple Music tracks on your new console. However, you may have encountered an issue where you can’t hear your Apple Music on your PS5. This article will help you identify the possible reasons behind this problem and provide solutions to get your music streaming smoothly on your PS5.

1. Audio Output Settings

One of the most common reasons for not being able to hear Apple Music on your PS5 is incorrect audio output settings. Ensure that your PS5 is set to output audio through the correct device. Here’s how to check and adjust your audio output settings:

1. Go to the PS5 home screen and select the “Settings” icon.
2. Scroll down and select “Sound” from the menu.
3. Select “Audio Output” and then “Output to Headphones” or “Output to Speaker.” Make sure the correct device is selected.
4. Scroll down and select “Audio Format (Priority)” and ensure that “Bitstream” is selected for Dolby Digital and DTS.

2. Apple Music Subscription

Make sure that your Apple Music subscription is active and that you are signed in to the correct Apple ID on your PS5. To check your subscription and sign in:

1. Go to the PS5 home screen and select “Settings” > “Account Management” > “Sign In.”
2. Enter your Apple ID and password, or use your Apple ID with Face ID or Touch ID.
3. After signing in, go to the “Music” app on your PS5 and ensure that you are signed in to your Apple Music account.

3. Update Your PS5 System Software

Ensure that your PS5 system software is up to date. Outdated software can cause compatibility issues with certain apps, including Apple Music. To update your PS5:

1. Go to the PS5 home screen and select “Settings” > “System” > “System Software.
2. Select “System Software Update,” and follow the on-screen instructions to download and install the latest update.

4. Check for Network Issues

Network connectivity problems can prevent you from streaming Apple Music on your PS5. Make sure your console is connected to the internet and that your internet service provider is not experiencing any outages. You can perform a speed test on your PS5 to check your internet connection:

1. Go to the PS5 home screen and select “Settings” > “Network” > “Test Internet Connection.”
2. Follow the on-screen instructions to perform the test and ensure that your connection is stable.

5. Restart Your PS5 and Router

Occasionally, a simple restart can resolve audio issues on your PS5. Restart your console and your router to refresh the connection and clear any temporary glitches:

1. Turn off your PS5 by pressing the power button on the console until the power indicator turns off.
2. Unplug the power cable from the back of the console and wait for at least 30 seconds.
3. Reconnect the power cable and turn on your PS5.
4. Restart your router by unplugging it from the power outlet, waiting for 30 seconds, and then plugging it back in.

By following these steps, you should be able to resolve the issue of not being able to hear Apple Music on your PS5. If the problem persists, consider reaching out to PlayStation Support for further assistance.